Simply login and place your order. If you know how to do that, that means we have already explained our simple Online Ordering System. It is really matter of clicking + or - next to the picture or the product you like to order. Only those products assigned to you will be visible, all on the same page.
If you don't have an account, please call 020 70 60 61 62
Telesales information:
We can set you up on our schedule to call you on the days and times you require – please ask for details.
Opening times:
We are open from 8am to 6pm Monday to Friday.
020 70 60 61 62 is on Answer Service between 6pm and 8am Mon – Fri, Saturdays and Sundays. You will also be provided with a mobile number, which is available 24/7.
Minimum order:
One mixed pallet with at least 200/300kg of products. Unfortunately, in order to be able to maintain our extremely low prices, we don't deliver single boxes.
Exceptions are: truffles, caviar, bottarga, saffron and other high value food products. Truffles are shipped fresh overnight directly from the hunting grounds in Tuscany.
Stock Management:
We don't maintain any regular stock. Every single product comes fresh on order straight from the manufacturer. For smaller orders we will provide a groupage service. New customer's orders might take up to a week to be delivered, depend on availability. Standing orders are scheduled and always delivered on time.
Deliveries:
Deliveries are processed four times a week, Mondays, Tuesdays, Thursdays and Fridays. For recurring orders and/or customers with different needs, deliveries can be scheduled in advance and could include any other day and/or weekends.
Delivery Areas:
We deliver to all the UK and Europe. We may use different couriers for deliveries to some areas. Delivery fees are charged at cost. If you have a preferred freighter/courier, we will be more than happy to use it.
Payments:
Strictly on a proforma bases for the first few invoices. On credit terms once we have established a good business relationship. For those on credit terms, our Online Ordering System produces a single invoice on the 29th of every months with all the purchases made during that month. We expect a payment within the second week of the following month. Example: there was three orders during the month of April, on the 29th of April we will issue April's invoice. We expect a full payment by the 15th of May. If you made a purchase on the 26th of April you still have to fund you account before the 15th of May, but if you place an order on the 30th, your invoice will be issued on the 29th of May and payment expected in June.
Account management:
Every account is custom tailored and supervised by our managing director.
YOUR FEEDBACK IS IMPORTANT TO US. WE CARE WHAT YOU THINK ! Please phone, email or write to us with your comments and suggestions about our products, service or staff.